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Each of us at Twin Horizons Travel brings unique experience and talents to serve our clients. But we also work as a cohesive team. We would like to introduce our team, the heart of Twin Horizons Travel, to you.
At Twin Horizons Travel we strive to provide our clients with their ideal vacation, and to arrange hassle free business trips. We take the same care with our clients' travel plans as 'we would our own. Because we also care about our employees' well being; we endeavor to run a profitable business, and to encourage our staff to learn and to travel.

Our management philosophy is: "The customers come first, the employees come second, the owners come last." We believe that, through travel, people of diverse cultures will better understand one another. Therefore, the journey enriches not only the traveler; but also those whose lives he/she touches; and thus, the world community.


Twin Horizons Travel was selected by the Family Business Center and Business First newspaper as one of the best family run businesses in the city of Columbus in 2006.

At the awards ceremony, the Family Business Center representative announced:

"The winner of the Family Business of the Year in the under 25 employees category is:
Twin Horizons Travel. Surely everyone in Columbus knows this dynamic duo from articles in the Dispatch, features in magazines, interviews on TV and as guests on radio talk shows. When it comes to travel planning, these sisters are the experts everyone asks. After managing competing travel agencies, the twins left their respective employers in 1989 to open Twin Horizons Travel. They learned much of their business acumen and ethics from their father, who also was a business owner. Now their parents are employees of theirs. The twins also seek input from their two brothers who guide them on marketing issues and critique their business from the hospitality professional’s viewpoint. …. The company was named on of the best places to work by CEO Magazine. Please help me congratulate the Family Business of the Year in our under 25 employees category: Robin Schneider and Susan Schneider of Twin Horizons Travel.”


Robin Schneider, CTC, MCC Susan Schneider, CTC, MCC
Managing Partners

Susan and Robin each have over thirty years experience in selling retail travel; including managing travel agencies, training travel agents and licensing agencies. They both excel in international travel planning. For over twenty years, Robin and Susan have appeared weekly as the travel experts on WOSU Radio- Ohio State University's National Public Radio affiliate. The radio program; "Open Line" airs Tuesday evening from 630pm to 800pm EST. It is available on the Internet at www.wosu.org. They also write a regular column for Business First newspaper.

In 1984, Robin and Susan graduated in the second class of Certified Travel Consultants in Columbus. Their paper, "The Impact of Media Control on Tourism", was published as part of the national teaching text for CTCs for the next ten years. Susan and Robin earned Cruise Line International Association's, Master Cruise Counselor designation. They also completed the Scandinavian Stars course, Princess Cruise Expert, Royal Caribbean Cruise's Expert program, Celebrity Cruise's Expert program, Holland America Cruise Academy and Norwegian Cruise Line's Experts. They are also Club Med Specialists.

Robin and Susan both graduated from the College of Disney Knowledge. They return often to the "Happiest Place on Earth" and love sending clients. They particularly enjoy helping clients discover Europe, the Far East, and the South Pacific. Susan and Robin have explored Norway, Denmark, Sweden, Belgium, Austria, France, England, Scotland, Ireland, Switzerland, Italy, Germany as well as Hawaii, Alaska, Japan and Hong Kong. Some of their favorite cities include San Francisco, Boston, New Orleans, Washington DC, Santa Fe, Atlanta, Seattle and San Diego. The cooler temperatures of Canada have drawn them to visit Montreal, Quebec City, Toronto, and Vancouver.

Their hobbies often lead to travel options. Robin and Susan love to cook, and have toured culinary destinations. They enjoy de-stressing at spa resorts and love to share the variety of different spa experiences with their clients.

"Our greatest challenge is to match the traveler with the voyage. Just as a ship is not a ship is not a ship; travel experiences resonate differently with different personalities. We want to give each traveler the journey of his/her dreams."


Diana Reeb
Senior Travel Consultant

With over thirty years experience selling retail travel, Diana is a knowledgeable and thorough travel agent. Diana's small town roots show in her concern for her clients. She puts her heart into every trip.

Diana is a graduate of the College of Disney Knowledge. She is also a Universal Specialist; an expert in the Universal Studios Theme Parks. Diana is a certified Puerto Rico Specialist and a Mexico Super Agent. One of her favorite journeys was her safari to Africa. She enjoys planning sojourns on the Dark Continent. Diana has cruised extensively thru the Caribbean, Alaska and Mexico. She lists Alaska and Las Vegas as two spots she likes to return to often.

 


Pam Joyce
Accounts Manager

Pam keeps the wheels turning in the back office. Her precise knowledge and extensive network of contacts in the airline, resort and cruise industry enables her to resolve customer service and accounting issues. Pam is extremely accurate in her work.

A graduate of the College of Disney Knowledge and a Princess Cruise expert, Pam is always willing to discuss travel plans. She has journeyed to Alaska and Australia.

Pam is particularly sympathetic to family travel; having traveled with her husband and their four children.

 


Carrie Peck
Travel Consultant

Carrie's enthusiasm infuses every trip she plans. She is excited about her work and her clients benefit from her spirited research. Carrie searches extensively on the Internet. She is one of Twin Horizons Travel's Webmasters. A College of Disney Knowledge graduate, Carrie has also completed post graduate work at the Disney resorts both Florida & California.

Carrie is a Holland American Cruise Lines Five Star Agent. She is an Accredited Cruise Counselor and is working to earn her Master Cruise Counselor designation from Cruise Lines International Association; and has sailed and inspected various ships in this endeavor.

One of Carries favorite destinations is Las Vegas and is a thrill ride and rollercoaster enthusiast.


Anita Tabbutt
Vice President of Office Operations

Anita sets the standard for the staff. She is the first among equals or, as Anita insists, the "head peon". With over thirty years experience in retail travel planning, Anita is a superlative travel agent. She is very straightforward and factual.

Among her many areas of expertise, Anita excels in trip planning to Spain, Italy, and France. She has traveled extensively in Australia and South America and enjoys putting together journeys to these continents. Anita is an ICTA certified "Destination Specialist for the South Pacific". She is a Scandinavian Star and an Alaska enthusiast. Anita has earned Cruise Lines International Association's "Master Cruise Counselor" designation.

Additionally, she was in the 1st graduation class of the College of Disney Knowledge. Anita is also considered the rail specialist in the office having completed training and courses for both Amtrak and VIA rail.


Ellen Beachman
Group Co-ordinator

Ellen tried to retire when her husband did, but she was too valuable to Twin Horizons Travel! She delights sharing her love of travel with her clients. Ellen co-ordinates group travel, concentrating on cruises and escorted tours. Ellen is responsible for many sports team movements in her work with groups.

She is a Certified Mexico Expert, as well as a graduate of the College of Disney Knowledge. Ellen is a Sandals Expert Consultant and a Princess Cruise Expert. She has sailed on over thirty cruises and does she know her ships! She is an Accredited Cruise Counselor. She enjoys Las Vegas and Australia.

When she is not in the office, Ellen is often on the road, discovering North America in the Beachman mobile retirement home’--a thirty-four foot R.V.

 


Robert Schneider Suzanne Schneider
Director of Sales Reception Sales

The first line of contact at Twin Horizons Travel, the senior Schneiders have been married over fifty years. They have traveled throughout their marriage and instilled their love of travel in their two sons and two daughters.

Faced with retirement, Bob and Sue decided instead to share their excitement about world travel with Twin Horizons Travel's clients and suppliers. Sue will likely answer your initial call to our office. Bob will likely contact you upon your return to review your trip. Both Bob and Sue are College of Disney Knowledge graduates. As well as the Magic Kingdom, they have traveled to Hawaii, Spain, Alaska, Bermuda, Las Vegas, and Lake Tahoe. They count the Greenbriar Resort as one of their favorite vacation spots.